Terms and Conditions

Terms and Conditions

Please read our terms and conditions carefully before making appointment or receiving any treatments provided by our therapist.

POLICIES

  1. By using ease Japanese Massage you understand and agree with the Terms and Conditions for the all appointments you will make from online, emails, texts or phone calls.
  2. You will only be asked to remove clothing to your comfort level (with underwear remaining on). Please note that massage is provided as a therapeutic treatment and not a sexual service. Any sexually suggestive comments or advances will result in the session being terminated immediately.
  3. Main purpose of our services are relaxation not a medical treatment.
  4. You will inform your therapist before the treatment if you have any injuries or medical conditions we need to know.
  5. If you feel pain or discomfort during the session, feel free to inform your therapist then we can adjust pressure or change the technique that suits you.
  6. As a professional business the therapist reserves the right to refuse their services if it is deemed necessary due to health and safety reasons.
  7. We have no responsibility for any problem such as pain or injuries occurred after the teatment.
  8. Please arrive 5 minutes before your appointment time. If arriving late your treatment may be reduced by this amount.

GIFT CARDS / VOUCHERS / PREPAID MASSAGE CARDS

  1. Gift cards/Vouchers/Prepaid massage cards are non refundable and must be used within expiry date. 
  2. Please inform the code when making an appointment if you have gift cards or vouchers.
  3. You must bring your Prepaid massage card with your appointment.
  4. Your Prepaid massage card can only be used for the length that shows on your card.

CANCELLATIONS

  1. 24 hours cancellation policy applies. We may apply a cancellation fee 50% of the cost of your treatment or voucher.
  2. If you cancel or reschedule with short notice it is difficult to find replacement so please contact us as soon as possible by email or text.

Covid-19 restrictions

  1. Please wear a mask, and scan the QR code when you come into our premise.
  2. We are required to check your vaccine status, so please bring your vaccine pass with you. If you are not fully vaccinated, we are not able to provide our service.
  3. If you are unwell, please contact as soon as possible. We can reschedule your appointment.